HockeyShot’s response to the COVID-19 pandemic

UPDATED: June 22, 2020

To our valued HockeyShot Customers,

We are continuing to experience higher than normal order volumes, as are our online courier partners. While we are excited that our community continues to stay active and on top of their game, please be patient as our team works on getting your order shipped as quickly as possible.

It is our goal to have all orders we receive shipped from our warehouse within 1-2 business days. However, in some cases, that timeline may be extended due to unforeseen circumstances. Once you receive your shipping confirmation and tracking number we'd encourage you to wait 1-2 days for the delivery carrier to update their tracking systems.

Our Customer Service Team is continuing to receive a higher number of calls and email inquiries and are working to respond to each of you as quickly as possible under these circumstances.

We sincerely apologize for the delay and hope you and your family are staying safe.

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MARCH 13, 2020

The game of hockey is our passion. One of the reasons we love the game so much is because of all of you, the fans, players, coaches and parents. We consider all of you part of the HockeyShot family, and the safety and health of our employees and customers is of utmost importance. We have been monitoring the COVID-19 situation closely and have taken steps to ensure we contribute to the efforts in slowing the spread of the virus. As a result, Hockeyshot has taken the following precautionary measures:

  • Order Pickup Service: Until further notice orders will not be able to be picked up from our warehouse in Oakville. We are doing this to limit the interaction and exposure of customers and staff in our distribution center.
  • Showroom Visits: Until further notice our showroom in Mississauga will be closed to the general public. Again, we are trying to limit the exposure and follow best practices as outlined by health officials.
  • Customer Service Inquiries: All HockeyShot office staff have been asked to work remotely until further notice. As a result, this will limit our customer service team’s ability to take phone calls at the same volume. Customers can still reach out via phone but contacting us via the Contact Us form on our website, emailing customersupport@hockeyshot.com or on social media is suggested.

HockeyShot warehouses are still operating at full capacity to provide you with the training aids & equipment you need to continue working on your game while our sports leagues hit the pause button. We appreciate your business and look forward to seeing you all on the ice once we work through these challenges together.

Sincerely,

JP Brun

President & Co-Founder